Returns and Claims Policy

Bread is a fresh product. An opened, handled, poorly stored or out-of-channel product cannot be automatically returned.

Consumer returns are usually handled by the store where the purchase was made, depending on product condition and context.

Visible defects, open packaging, damaged product, missing quantity or suspected quality issues should be reported as early as possible.

A photo, product name, store, date and context may be requested for analysis.

Partner stores should report discrepancies at receiving or within the agreed operational window.

Drivers may record shortfalls, photo proof and reasons so administration can process the exception.

Depending on analysis, Pain Express may offer replacement, operational credit, invoice correction or no compensation if conditions are not met.

Decisions consider traceability, proof, reporting delay and identified responsibility.

Late claims, products stored outside normal conditions, consumed products or insufficient proof may be refused.